Webinar recordings
Terms and conditions for webinar recordings
1. Who we are
| Name | Nozick Consulting Limited |
| Legal form | Private limited liability company under Maltese law |
| Registration number | C115987 |
| Registered address | Level 2B, Centris Business Gateway II, Triq is-Salib tal-Imriehel, Zone 3, Central Business District, Birkirkara CBD3020, Malta |
| contact@nozickconsulting.com | |
| Phone | +31 800 0234 306 |
| +31 6 5120 9088 | |
| Website | nozickconsulting.com |
"We", "us" and "our" means Nozick Consulting Limited. "You" and "your" means the person or organisation buying a recording from us.
2. What these terms cover
These terms apply only to the webinar recordings you buy through our website — the on-demand viewing of a previously given webinar.
Our other products and services have separate terms:
| Product / service | Terms |
|---|---|
| Tickets for live webinars | Terms and conditions for live webinars |
| Tax Reviews (Tax Atlas) | Terms and conditions for the Tax Atlas |
| Advisory and consultancy | Terms and conditions for advisory services |
If you buy more than one thing from us, more than one set of terms applies alongside each other — always the terms for the product concerned. An overview of all our terms is at nozickconsulting.com/conditions.
By ordering a recording you accept these terms. They can be viewed and downloaded on the website at the moment you order.
3. What you are buying
A webinar recording is the video recording of a previously given live webinar, which you can watch at any time, as often as you like.
You get:
- online access to the video(s) through your personal access link. The videos are streamed — you do not receive a downloadable video file;
- any accompanying documents (such as the slides or a reference document), if those are stated for the recording concerned on the product page.
What exactly is included with a recording is stated on that recording's product page. That is what you are buying. Some recordings consist of several parts; that too is stated there.
A recording is the registration of a webinar as it was given at the time. You are not buying live participation or the opportunity to ask your own questions — for that there are the live webinars (separate terms) or an advisory meeting.
3.1 Language
Our recordings are in Dutch, even if you are viewing the website in English and even if your order process and emails are in English. If it is expressly stated for a particular recording that it is in English, then that applies. In all other cases you should assume Dutch. Buying a recording when you do not understand Dutch is not a ground for a refund.
3.2 How current the content is
A recording captures what was said on the date of recording, based on the rules that applied at the time. We do not update existing recordings when legislation changes. The date of the original webinar is stated with the recording — do take a look at it. See further chapter 12.
4. How an order is concluded
- You choose one or more recordings and go to the payment page.
- You fill in your details, and your company details if you are buying on behalf of a business.
- You pay.
- You receive a confirmation by email with your access link. At that moment the agreement is concluded.
No confirmation within 1 hour? Get in touch.
We may refuse or reverse an order in the case of an obvious error (for example a price that is clearly wrong due to a technical fault) or where we suspect misuse or fraud. If you have already paid, you will get your money back.
5. Prices
All prices are in euros and are shown with the recording concerned on the website.
All prices quoted are total prices: you pay the amount shown on the website, with no VAT added at checkout.
The price you see on the payment page at the moment you order is the price that applies. Later price changes or promotions do not apply retrospectively to an order that has already been completed.
6. VAT
We sell from Malta. The VAT we charge depends on where you are and whether you are buying as a private individual or as a business:
| Your situation | VAT |
|---|---|
| You are in Malta | Maltese VAT |
| You are in the EU and buying as a private individual | VAT of your own country, at the rate applicable there |
| You are in the EU, buying as a business, and have a valid, verified EU VAT number | Reverse charge — 0%; you account for the VAT yourself in your own country |
| You are outside the EU | No EU VAT |
For the reverse charge we check your VAT number through VIES, the European Union's official verification system. We only apply the reverse charge if that check succeeds. If verification fails, we treat the sale as an ordinary consumer sale and charge the VAT rate of your country. You are welcome to try again with a correct number or to get in touch.
You are responsible for the accuracy of the details you provide (country, capacity, VAT number). If incorrect details mean we charge too little VAT, we may charge you the difference afterwards.
7. Payment and invoice
You pay at the time of ordering, by credit card, debit card or iDEAL. Payment is processed by Stripe, our payment service provider; we do not receive or store full card details ourselves.
You receive an invoice from Nozick Consulting Limited, in euros, by email. If something on your invoice is wrong (for example an incorrect company name or a missing VAT number), let us know within 30 days and we will correct it.
If a payment is reversed or charged back after you have been given access, we may block your access until payment has been settled.
8. Delivery and access
8.1 Your personal access link
You receive a personal access link by email, usually within a few minutes of payment.
That link works without a password: the link itself is the key. So do not share it — whoever has the link can reach your recording. See also chapter 11.
Check your email address carefully when ordering: a typo there is by far the most common reason a link does not arrive. Nothing received? Check your spam folder, and otherwise get in touch.
Lost your link? Get in touch from the email address you bought with and we will resend it.
8.2 How long your access lasts
Your access is not limited in time. For as long as we offer the recording, your access link will keep working. You can therefore watch the recording as often as you like.
We may remove a recording from the website at any time, for example because the content has become outdated for tax purposes. We will make every effort to preserve your access to what you have already bought, but we cannot guarantee that a recording will remain online forever. If we remove a recording within 12 months of your purchase and you are therefore no longer able to access it, we will get in touch with you about a suitable solution.
8.3 Technical requirements
You need a working internet connection, a recent web browser and the ability to stream video. Accompanying documents may come in various formats — a PDF or a presentation file, for example — so you need software that can open the file type concerned. We do not support specific devices or operating systems and cannot guarantee that everything works on every device or behind every corporate network.
Recording not working for you? Get in touch — we are happy to help look into it. If the cause lies with your connection, your device or a firewall at your employer, that is unfortunately not a ground for a refund.
9. Right of withdrawal (cooling-off period)
9.1 If you are a consumer
If you are buying as a consumer — that is, not in the course of a trade or profession — you have, in principle, a 14-day cooling-off period for a distance purchase, during which you may withdraw without giving a reason.
There is a statutory exception to that main rule for digital content that is supplied immediately. A webinar recording falls within it — see below.
If you are buying as a business, you have no statutory right of withdrawal.
9.2 You consent to immediate delivery
A webinar recording is digital content that we deliver immediately after your payment: your access link arrives within a few minutes.
When you order, we therefore expressly ask you to:
- consent to us beginning delivery immediately, and
- confirm that you understand you thereby lose your right of withdrawal as soon as we have granted you access.
Without that consent we cannot deliver immediately and you cannot complete the order. If you do give it, your cooling-off period ends at the moment we send your access link. You will not receive a refund after that. We also confirm that consent in the email containing your access link.
9.3 How to withdraw
Do you still have a cooling-off period and want to use it? Send a message to contact@nozickconsulting.com with your name, your order and a statement that you are withdrawing. An informal email is enough — you do not need to use a form and you do not need to give a reason. We will confirm receipt.
9.4 Refunds
If you withdraw in time, we refund the full amount including VAT within 14 days of receiving your withdrawal, using the same payment method you used to pay, unless we agree otherwise. We do not charge any fee for a refund.
10. Discounts, bundles and discount codes
10.1 Bundle discount
If you buy several recordings at once, you automatically receive a bundle discount:
| Number of recordings in your order | Discount |
|---|---|
| 2 | 10% |
| 3 or more | 20% |
You do not need to do anything for this: the discount is calculated automatically as soon as you have several recordings in your basket.
10.2 Discounts are never stacked
If you qualify for both a bundle discount and a discount code, we automatically apply the one that is most favourable to you — not both. So you always get the better of the two, and never less than you were entitled to.
10.3 Discount codes
You can use one discount code per order. A code may be tied to a particular recording, a particular period, a maximum number of uses, or to you personally. What applies is stated with the code itself.
If you have bought a Tax Review, you may have received a discount code with it for the recording about the same country. That code is personal and single-use.
Discount codes cannot be exchanged for cash and do not apply retrospectively to an order that has already been completed. If a code is demonstrably misused (for example resold or shared on a large scale), we may withdraw it.
11. Intellectual property and use
This chapter matters to us: our entire offering of recordings depends on access remaining restricted.
The recordings, the videos, the slides and all associated material are and remain our intellectual property (or that of our licensors). You are buying a personal right of use, not ownership and not a right to distribute the material.
What you may do:
- watch the recording for your own use, as often as you like;
- watch together with members of your own household from the same screen, as long as you do not pass the link on further;
- save and print accompanying documents for your own use;
- take notes and use what you have learned to understand your own situation and discuss it with your own adviser.
What you may not do:
- share your access link with anyone outside your household, or publish it — including in a closed group, intranet or chat group;
- download, copy, record (including by screen capture), forward, distribute, upload or make public the recording — in whole or in part;
- resell the recording or documents or exploit them commercially;
- use the content as teaching material, in your own services or in your own publications, without our prior written consent;
- circumvent technical protection measures.
Are you buying on behalf of an organisation and would several colleagues like to watch? Get in touch — we are happy to make separate arrangements.
In the event of a serious or repeated breach we may block your access immediately, without a refund, and recover our losses from you.
12. Liability
12.1 A recording is general information, not personal advice
Our recordings are general, informative content. They are not tailored to your personal situation and do not constitute tax, legal or financial advice. Buying a recording does not create an advisory relationship between you and us.
Tax rules are complex, differ from country to country, change regularly and work out differently depending on the precise facts. What is discussed in a recording may be different in your situation — and the recording was, moreover, made at an earlier point in time (see 3.2).
So do not take any decision with financial or tax consequences — such as emigrating, restructuring a business or moving assets — on the basis of a recording alone. Have your situation assessed personally first, either with us through an advisory meeting (under the separate advisory terms) or with another adviser.
We give no guarantee whatsoever as to any specific results or outcomes following a recording.
12.2 Limitation of our liability
To the extent permitted by law:
- we are not liable for decisions you take on the basis of a recording, or for consequential loss, lost profits, missed savings or additional tax assessments arising from them;
- our liability is in any event limited to the amount you paid for the recording concerned;
- we are not liable for faults in your internet connection or equipment, for faults at third parties on which delivery depends (such as the video service or the payment service provider), or for force majeure.
These limitations expressly do not apply in the case of intent or deliberate recklessness on our part, in the case of death or personal injury, and not to the extent that mandatory consumer law does not permit them. If you are a consumer, your mandatory statutory rights remain unaffected.
13. Personal data
For your order we process personal data: your name and email address, your payment and invoicing details, and your company details and VAT number if you are buying as a business.
We use those details to give you access, send you your invoice, keep you informed about the recording you have bought, and to comply with our statutory (administrative and tax) obligations. In doing so we use service providers, including our payment service provider, email service, video service and our accounting and client administration.
We do not sell your data and do not provide it to third parties for their own purposes.
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14. Complaints, applicable law and disputes
14.1 Complaints
Do you have a complaint? Please tell us first via our contact form. We will respond substantively within 14 days. The vast majority of issues can be resolved that way.
14.2 Applicable law
Maltese law applies to these terms and to any agreement governed by them.
If you are a consumer, the following also applies, and it matters: this choice of law may not deprive you of the protection of the mandatory rules of the country where you live. If you live in the Netherlands, for example, mandatory Dutch consumer protection continues to apply to you even though Maltese law has been chosen.
14.3 Competent court
Disputes are submitted to the competent court in Malta.
Here too there is an exception for consumers: if you are a consumer, under European law you may always bring proceedings before the court of the country where you live, and we may in principle only bring proceedings against you there. We cannot take that protection away from you in these terms, and we are not attempting to.